CSi people

Robert Hardgrove strengthens CSi’s WaterMark certification team

CSi has appointed Robert Hardgrove as Client Manager – WaterMark Certification, bringing more than twenty years of Australian plumbing-products experience directly to WaterMark clients.

Published 30 September 2026

Robert Hardgrove, CSi Client Manager – WaterMark Certification
Robert HardgroveClient Manager – WaterMark Certification

Robert combines technical knowledge, an engineering background and a practical understanding of product certification. As CSi’s dedicated WaterMark client contact, he will help manufacturers and suppliers understand the pathway from an initial enquiry through assessment, certification and ongoing surveillance.

One point of contact

A dedicated WaterMark contact for applications, changes, surveillance and certification enquiries.

Industry knowledge

More than twenty years of experience within Australia’s plumbing-products industry.

Practical guidance

Clear assistance with technical evidence, applicable requirements and the next step in the process.

Industry experience brought directly to WaterMark clients

Robert has worked in Australia’s plumbing-products industry for more than twenty years. That experience gives him a practical appreciation of the technical, manufacturing and commercial questions businesses face when bringing plumbing and drainage products to market.

His appointment strengthens CSi’s capacity to provide clear, responsive support while preserving the independent assessment and impartial certification decisions required by the WaterMark Certification Scheme.

Practical support throughout the certification lifecycle

Robert can assist with new-product enquiries and applications, proposed product extensions and design changes, certification-transfer enquiries, surveillance activities and the continuing requirements associated with an existing certification.

The applicable evidence depends on the product, its intended use, the relevant product specification and the proposed certification scope. Robert’s role is to help clients identify the next step, coordinate the information required and connect them with the appropriate CSi technical personnel.

Supporting Australian and international manufacturers

WaterMark certification provides confidence that plumbing and drainage products have been assessed against the applicable requirements of the Plumbing Code of Australia and relevant product specifications. The current Certificate of Conformity must always be read to confirm the certified product, scope, conditions and status.

CSi works with manufacturers and suppliers in Australia and overseas. Certification is granted only after the required evidence and manufacturing arrangements have been assessed and an independent certification decision has been made.

Speak directly with Robert

Manufacturers, importers and suppliers can contact Robert to discuss a proposed WaterMark application, an existing certification or the information needed to begin.

Email Robert@csi-certification.com or telephone +61 2 9728 7608.

Discuss your certification needs with CSi.

Tell us about your product, organisation, intended market and the outcome you need.

Contact CSi