CERTIFICATION SOLUTIONS
international Pty Ltd
Certification Solutions International is committed to maintaining the privacy of the individuals with whom we work, or come into contact with during our work. We are committed to compliance with the National Privacy Principles, and enforce our policies, procedures and compliance to our staff, officers and contractors.
This document was prepared to explain to our Clients and others that we interact with the key principles that affect their privacy, and to prompt them to advise us, if they wish to be treated differently than as presented below.
What kind of personal information do we collect?
During the performance of our duties we may need or record the following personal information:
· Individual official and preferred names, titles, private and business address details, telephone and facsimile contact details, private and business e-mail addresses, date of birth, gender.
· Individuals qualifications, education and academic history, work experience and skills,
· Occupation, employer information, insurance details, areas of practice, areas of interest,
· Details of disciplinary action
· Individuals Membership of Technical Societies, Colleges, Registers and Interest Groups
· Financial details including credit card numbers, bank account information, financial status
· Curriculum Vitaes (CVs), Degrees, letter of references, police records, bankruptcy records,
· Legal records about individuals or the companies they are or were associated.
· Other information and documents that may be of relevance to our activities
How we collect your personal information
We collect most personal information direct from you. For example, when you fill in an application & agreement form, direct debit form, or other forms.
Information may also be collected direct from you when you deal with us personally, over the telephone, send a letter, or visit the web site. Information is collected from you when you apply for services, there may be occasions when a third party provides information about you, such as when we do a reference check or when a complaint is made against you.
How we use your personal information
We will use personal information we collects for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose and are reasonably expected, or for which consent has been given.
We may use your personal information for purposes related or ancillary to the main reason we collect it, such as:
· Internal accounting and administration.
· Regulatory reporting and compliance.
· Helping us to identify and inform you about other services that may be of benefit to you.
In the event of a complaint against you, we use personal information provided to us to investigate the complaint
Disclosure of your personal information
We may disclose personal information, including sensitive information, held about an individual to:
A Certification/Accreditation or Review committee/ board/counsel or panel to assess an application, file, appeal, document or disciplinary action.
We may contract out some of our functions and activities. For example, we may disclose information to allow printing of renewal invoices, statements, ID cards, Certificates etc.
We may also provide names and addresses to a mailing house to mail information to you. In these situations, we prohibit the third parties from using personal information about you except for the specific purpose for which we supply it.
We make certain registers and lists publicly available. This is to recognise that you or your company have been Certified or Accredited or recently lost your Certification or Accreditation. The Institution discloses to the public that you are a member of the Institution unless you have advised us that you do not want this information released.
We treat all personal information held about you as confidential. This applies except where disclosure of your personal information is compelled by law, in the public interest, or with your consent.
In the event of a complaint, disclosure of personal information is restricted. We do not sell, or provide our databases, mailing lists or other list to any third party not involved in our processes.
Accuracy of your personal information
If we have accurate personal information about you, it enables us to provide you with the best possible service. We take reasonable steps to ensure that your personal information is accurate, complete and up to date whenever we collect or use it.
If you find that current personal information we hold about you is inaccurate, incomplete or out of date please contact us immediately.
Access to your personal information
You may access limited personal information through our website. Alternatively, on written request, we provide you with information about you which is readily accessible and which may lawfully be provided. Your request to provide information will be dealt with in a reasonable time and we may charge you an administration fee for retrieving and sending the information to you.
Security of your personal information
We protect any personal information that we hold about you from misuse and loss. Our staff and officers are responsible for handling personal information in accordance with this Privacy Policy. Your personal information may be stored in hardcopy documents, as electronic data, or in our software or systems. We maintain security over our paper and electronic data stores. We also maintain computer and network security.
Who to raise your concerns with
If you believe that the privacy of your personal information has been compromised, you are entitled to complain. If you have a complaint or concerns please write to:
The Company Secretary, Privacy Issue: PO Box 904, Fairfield, NSW 2165, Australia.
Your written complaint must include a return address, so we can get back to you.
Your consent
If you have not already done so, please tell us if you DO NOT wish us to disclose some of your personal details needed for the purpose of our Certification/Accreditation activities.
